Is remote technical support available?

Yes, Aurashu provides comprehensive remote technical support services for all overseas and domestic clients. Our remote assistance is designed to help customers quickly resolve system issues, optimize performance, and minimize downtime without waiting for on-site service.

Through secure online diagnostic tools, our engineers can remotely monitor key parameters such as temperature, humidity, pressure, and system error codes in real time. By analyzing the data, we can identify potential malfunctions, adjust settings, and provide immediate technical guidance to operators or maintenance teams.

Remote support covers installation guidance, system commissioning, parameter adjustment, alarm troubleshooting, software updates, and energy optimization advice. Communication channels include video calls, screen sharing, chat, and file transfer, ensuring effective collaboration between Aurashu engineers and client technicians.

In addition, Aurashu offers BMS/BAS integration support and training for maintenance staff, enabling local teams to handle routine operations independently. If remote troubleshooting cannot resolve the issue, Aurashu can dispatch local partners or international service engineers for on-site assistance.

This flexible hybrid service model—combining intelligent diagnostics and real-time communication—ensures that clients worldwide receive fast, reliable, and cost-effective technical support at all times.