How can I contact Aurashu technical support?

If you need technical support from Aurashu, we provide multiple convenient service channels to ensure fast, reliable, and professional assistance wherever you are.    Whether your inquiry concerns installation, troubleshooting, documentation, or maintenance, our technical support team is available to help you efficiently resolve any issue.

1.    Official Service Channels

You can reach Aurashu Technical Support through the following methods:

Email: Send detailed descriptions, photos, or videos of the issue to www.aurashu.com

Our engineers will respond within 24 hours on working days.

Website Contact Form: Visit www.aurashu.com

and fill out the service request form with your product model, serial number, and issue description.

WeChat / WhatsApp (Business Account): For convenient communication, overseas clients can also connect with our regional support representatives through our verified messaging platforms.

2.    Global Service Network

Aurashu maintains a global service and partner network covering Asia, Europe, the Middle East, and Africa.    Our local partners and engineers can provide on-site technical visits, commissioning assistance, and spare parts support when required.

3.    Remote Support and Diagnostics

For systems equipped with smart control modules or IoT connectivity, our technical team can perform remote diagnostics, guiding users through performance analysis, fault detection, or software calibration in real time.

4.    Documentation and Training Resources

Our Technical Documentation Center provides access to downloadable user manuals, wiring diagrams, and maintenance guides.    For distributors or engineering clients, we offer online and offline technical training to enhance system operation and maintenance capabilities.

5.    Response and Escalation

All service requests are logged in our CRM system to ensure traceable support.    Complex cases are escalated to senior engineers for resolution within 48–72 hours depending on issue type and urgency.

Summary:

Contact Aurashu via email  or website for prompt support.    Our global team provides remote diagnostics, on-site assistance, and documentation resources to ensure your system operates efficiently.