Installation & After-sales

Yes. Aurashu provides comprehensive technical support and on-site service for overseas clients to ensure smooth installation, operation, and maintenance of all HVAC systems. Depending on the project scale and region, we can dispatch experienced service engineers or authorized local partners to provide professional guidance during system installation, commissioning, and performance verification.For major international projects, Aurashu offers end-to-end technical services, including:On-site supervision and installation support to ensure all systems are correctly assembled and connected according to technical standards.System commissioning and performance testing to verify temperature, humidity, airflow, and energy efficiency parameters.Training sessions for local technicians and facility managers on daily operation, routine maintenance, and fault diagnosis.Remote monitoring and online diagnostics via intelligent control platforms for timely assistance and performance optimization.Additionally, we maintain regional service centers and spare parts warehouses in key markets to ensure fast response and minimize downtime. For customized service packages or long-term operation support contracts, Aurashu’s technical service team can develop tailored maintenance and inspection schedules to meet client needs and local conditions.In short, whether through remote guidance or on-site visits, Aurashu ensures that every overseas project achieves stable, safe, and efficient operation throughout its lifecycle.

Aurashu provides a standard 12-month warranty period starting from the date of delivery or 18 months from the date of shipment—whichever comes first. During the warranty period, any equipment failure or malfunction caused by manufacturing defects, material quality, or improper assembly will be repaired or replaced free of charge.The warranty covers major components such as compressors, heat exchangers, fans, control systems, and electrical parts under normal operating conditions. Consumable items including filters, belts, lubricants, and sensors are not covered, but replacement parts can be supplied at a discounted rate.Aurashu also offers extended warranty and service contracts upon request. For overseas clients, we provide remote technical assistance, online diagnostics, and on-site service through our authorized local partners. Customers can register their products and track warranty status through our service portal or by contacting the Aurashu after-sales department.Regular maintenance according to the operation manual is required to keep the warranty valid. Any unauthorized modification, improper installation, or use of non-original spare parts may void the warranty.

Yes, Aurashu provides comprehensive installation and commissioning services for both domestic and international projects. For overseas clients, we offer multiple flexible service models depending on project scale, local technical conditions, and customer requirements.Our professional technical team can provide on-site installation guidance, remote video supervision, or full technical commissioning support to ensure the system operates efficiently and safely. During the commissioning phase, we assist in system configuration, performance optimization, and control calibration to guarantee the equipment achieves the designed environmental parameters such as temperature, humidity, and airflow balance.In addition, Aurashu offers detailed installation manuals, 3D system diagrams, and training sessions for local engineers and operators to ensure smooth implementation and independent operation after project delivery. For large-scale or high-complexity projects, we can dispatch experienced engineers to the site for complete system start-up and performance verification.With these services, Aurashu ensures every client—regardless of location—receives reliable, efficient, and precise system installation and operation from day one.