Technical Documents & Support

If you need technical support from Aurashu, we provide multiple convenient service channels to ensure fast, reliable, and professional assistance wherever you are.    Whether your inquiry concerns installation, troubleshooting, documentation, or maintenance, our technical support team is available to help you efficiently resolve any issue.1.    Official Service ChannelsYou can reach Aurashu Technical Support through the following methods:Email: Send detailed descriptions, photos, or videos of the issue to www.aurashu.comOur engineers will respond within 24 hours on working days.Website Contact Form: Visit www.aurashu.comand fill out the service request form with your product model, serial number, and issue description.WeChat / WhatsApp (Business Account): For convenient communication, overseas clients can also connect with our regional support representatives through our verified messaging platforms.2.    Global Service NetworkAurashu maintains a global service and partner network covering Asia, Europe, the Middle East, and Africa.    Our local partners and engineers can provide on-site technical visits, commissioning assistance, and spare parts support when required.3.    Remote Support and DiagnosticsFor systems equipped with smart control modules or IoT connectivity, our technical team can perform remote diagnostics, guiding users through performance analysis, fault detection, or software calibration in real time.4.    Documentation and Training ResourcesOur Technical Documentation Center provides access to downloadable user manuals, wiring diagrams, and maintenance guides.    For distributors or engineering clients, we offer online and offline technical training to enhance system operation and maintenance capabilities.5.    Response and EscalationAll service requests are logged in our CRM system to ensure traceable support.    Complex cases are escalated to senior engineers for resolution within 48–72 hours depending on issue type and urgency.Summary:Contact Aurashu via email  or website for prompt support.    Our global team provides remote diagnostics, on-site assistance, and documentation resources to ensure your system operates efficiently.

Yes, Aurashu provides comprehensive remote technical support services for all overseas and domestic clients. Our remote assistance is designed to help customers quickly resolve system issues, optimize performance, and minimize downtime without waiting for on-site service.Through secure online diagnostic tools, our engineers can remotely monitor key parameters such as temperature, humidity, pressure, and system error codes in real time. By analyzing the data, we can identify potential malfunctions, adjust settings, and provide immediate technical guidance to operators or maintenance teams.Remote support covers installation guidance, system commissioning, parameter adjustment, alarm troubleshooting, software updates, and energy optimization advice. Communication channels include video calls, screen sharing, chat, and file transfer, ensuring effective collaboration between Aurashu engineers and client technicians.In addition, Aurashu offers BMS/BAS integration support and training for maintenance staff, enabling local teams to handle routine operations independently. If remote troubleshooting cannot resolve the issue, Aurashu can dispatch local partners or international service engineers for on-site assistance.This flexible hybrid service model—combining intelligent diagnostics and real-time communication—ensures that clients worldwide receive fast, reliable, and cost-effective technical support at all times.

*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" tabindex="-1" dir="auto" data-turn-id="request-68ad1c15-e450-8328-9e67-8c4d6d91b880-12" data-testid="conversation-turn-498" data-scroll-anchor="true" data-turn="assistant"Yes. Aurashu provides comprehensive installation and commissioning training to ensure that customers and their technical teams can independently and efficiently complete system setup, calibration, and operation. Our training covers theoretical instruction, practical guidance, and remote consultation, adapted to each project’s scale and complexity. On-site sessions are available during project delivery, where Aurashu engineers demonstrate system configuration, wiring, control parameter settings, and safety procedures. For international clients, we offer live online training and multilingual manuals, ensuring seamless understanding and implementation. The training program includes:1.System Overview – Structure, components, and control logic.2.Installation Standards – Best practices for layout, piping, and wiring.3.Commissioning Procedures – Step-by-step start-up, testing, and calibration.4.Common Issues & Troubleshooting – Diagnosis and resolution techniques.5.Maintenance Guidelines – Routine inspections and performance optimization. This ensures safe, efficient, and reliable operation from day one.

Yes, Aurashu provides authorized contractors and project partners with full access to BIM models, bidding documents, and relevant technical specifications upon request. Our BIM resources are developed according to international standards (such as Revit and IFC formats), covering detailed mechanical, electrical, and plumbing (MEP) data, spatial coordination, and installation layouts. These files help ensure seamless integration into the project’s design workflow and reduce construction errors.Aurashu’s technical team also supports contractors by offering model customization, clash detection assistance, and system optimization to match specific project requirements. In addition to BIM data, we provide complete bidding documentation packages — including equipment specifications, performance data sheets, energy efficiency certifications, and installation drawings — to facilitate accurate tender preparation.Access is typically granted after project verification and confidentiality agreements to ensure data security and integrity.